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Ask Sam

Find our more about Sam!

Check out my profiles online to find out more about me, what I do, and how I'll help you through the tough times ahead!

FAQs
  1. I’m not doing National Qualifications – can I register for MySQA?
  2. What is the web address for MySQA?
  3. I typed in the wrong email address when I signed up for MySQA.
  4. How do I register for MySQA?
  5. Can I register for MySQA if my postal address is outwith the UK?
  6. I don’t know my Scottish Candidate Number (SCN).
  7. Do I need to register for MySQA every year?
  8. When I try to activate my account it says the SCN doesn’t match the activation code.
  9. I have not received my activation code letter
  10. How do I create a username?
  11. How do I create a password?
  12. How do I activate my account?
  13. When I try to activate my account it says the SCN doesn’t match the activation code.
  14. I have lost/forgotten my username
  15. I have lost/forgotten my password
  16. I have lost/forgotten my username and password
  17. Can I change my username?
  18. How do I change my password?
  19. Can I close my account?
  20. How do I sign up to receive my exam results by text message?
  21. Can I change my mobile phone number?
  22. What if I decide I don’t want to receive my exam results by text message?
  23. If I’m abroad will I still get a text message with my exam results?
  24. Can I change my email address?
  25. I haven’t received any emails from MySQA.
  26. What will you email me about?
  27. What does Exam Only mean?
  28. What if the wrong name is displayed in MySQA?
  29. What if the wrong address is displayed in MySQA?
  30. How secure is MySQA?
General
  1. When I try to activate my account it says the SCN doesn’t match the activation code.
  2. I have lost/forgotten my password
  3. I don't understand the layout of my certificate – I'm not sure what my results actually are.
  4. What are Core Skills and why are the Core Skills I’ve been awarded not the same level as my courses and units achieved?
  5. What does 'Exam Only' mean?
  6. Can I have something removed from my certificate?
  7. I have received two certificates with different information on them – why?
  8. Why have my National Units not been graded like my course results? And/or why don't I have levels against all my National Units?
  9. What is the SCQF and what does it do?
  10. How does SCQF relate to UCAS points?
  11. What SCQF information is shown on the Scottish Qualifications Certificate (SQC)?
  12. Why is SCQF information on the certificate?
  13. How do 'credit points' work? What do they mean?
  14. What does 'level' mean?
  15. Can I get access to my exam script under the Freedom of Information Act?
  16. I was asked to leave one of my exams early as I had taken my mobile phone (or another prohibited item) into the examination hall with me: Can I appeal?
  17. Get help in finding subjects / qualification information on this site?
  18. How do I access past question papers?
  19. How do I make a general enquiry to SQA for advice and guidance?
  20. Can I have my project or folio back?